Scallywags Terms & Conditions

March 2024

Table of Contents

Parents and Guardians

  • ALL children MUST be supervised by a responsible adult/carer who MUST remain within the building at all times.
  • Management reserves the right to refuse admission.
  • Cancellation and Refund Policies
  • No Refunds will be given on unattended bookings or errors – we are happy to reschedule your booking with 1weeks notice, however deposits are NON refundable.
  • Bookings are NOT transferable nor redeemable between Scallywags Brierley Hill and Scallywags The Fort Shopping Park.

General T&C’s

  1. At BUSY TIMES play sessions are for a maximum of 90 to 120 minutes depending on the time you arrive at your booking.
  2. At BUSY TIMES we run timed sessions – we advise booking in advance to secure a space as we cannot hold responsibility on the door if we have no room for walk-ins.
  3. At QUIETER times there is NO LIMIT to a play session – this will be indicated on the door.
  4. Please check the appropriate site for full openings days and times, these can vary and be changed without notice.
  5. If you book for the LAST time slot, please ask for closing times and last food orders to ensure you avoid disappointment.
  6. Staff have the right to REFUSE any outside food/drink which may be brought into the venue (if you have an allergen please let us know when you order food as we do cater for them).
  7. Socks MUST be worn on the play frame at ALL TIMES, this applies to BOTH adults and children – we sell socks for £1.00.
  8. No smoking is allowed on site including the use of vapes and e-cigarettes.
  9. Any child who has recent injuries, is unwell or has recently been unwell MUST NOT visit Scallywags Indoor Play Centre for at least 48 hours.
  10. Chewing gum is strictly prohibited.
  11. No climbing on the external soft play including fencing, netting, rides or furniture.
  12. Fighting, bullying, disruptive or destructive behaviour WILL NOT be tolerated by staff under any circumstances.
  13. All jewellery, watches or valuables with sharp objects MUST be removed before entering the softplay.
  14. Children MUST be accompanied to the toilets at all times
  15. The Toddler and Sensory Area is for 3 years old and under, to supervise you MUST be 16 years or older.
  16. Lids MUST be kept on hot drinks AT ALL TIMES – there is signage on site to remind you – if you need assistance carrying a hot drinks(s) please inform a staff member.
  17. Please report any ACCIDENTS or SPILLAGES to a member of staff immediately so it can be dealt with accordingly.
  18. Scallywags Soft Play Centres use CCTV to protect the building, staff and customers – we ONLY use these for security purposes.

Lost Property

  1. Scallywags Indoor Play Centre is not liable for any items left at the softplay centre(s).
  2. All items are left at the owners risk – Scallywags do have a lost property box, however, it is not guaranteed the item will be handed into staff nor found.

Party T&C’s

The party you are about to book is REALLY important to us – we have hosted children’s parties for over 18 years and we want to make sure everything runs smoothly. So, please have a read of these Terms and Conditions before your party:

By booking a party at Scallywags Soft Play Centres you AGREE to these Terms and Conditions.

  1. Choose your party package, a date and time. A NON REFUNDABLE deposit is required at the time of the booking.
  2. If you change your mind or have to cancel the booking we require AT LEAST 1 weeks notice – and the deposit is NON REFUNDABLE. Cancelling within 7days will incur 100% of the party fee.
  3. Party Bookings can ONLY be transferred to a date ONCE.
  4. If Scallywags have to close on the day of your party due to an unforeseen circumstance/weather conditions we can SWAP your party to any other date or time for FREE. If you do not wish to swap your party – the deposit is NON REFUNDABLE.
  5. Prior to your party – we will email you the week prior to your party and confirm numbers – you have until the Tuesday before your party to confirm FINAL numbers, this number is the minimum you will be charged on entry on the day, we may be able to add numbers but please check in case we are at capacity.
  6. Payment is expected at the start of the party (upon arrival).
  7. Food is prepared into the start of your party slot – we aim to serve the food just after the 1st hr of your party, please discuss and confirm approx. times with your party host and if you have any special recommendations then either email and confirm prior to arrival or agree with your party host at the start of the party.
  8. We ask you to arrive no more than 15 minutes prior to your party – bring a list of names and our staff will tick the children in as they arrive. Additional siblings not on the list cannot enter without paying.
  9. Requests for party areas cannot be guaranteed – our booking system automatically allocates them. Except for the VIP room option.
  10. The person who books the party and organises it is responsible for making sure that all parents/guardians of those attending are aware of our terms and conditions and our rules of play.
  11. If you bring a Birthday Cake/Cupcakes from a shop/cake maker this MUST comply with UK Food Information Amendment, also known as Natasha’s Law.
  12. The use of party poppers/confetti cannons/silly string/pinatas is prohibited due to health and safety.
  13. If you book a MASCOT/ENTERTAINER we must be told a week in ADVANCE. Now that Scallywags is part of the Tickety-Boo entertainment group we do have access to our in house mascots and entertainers so please enquire with us.
  14. If you book an external FACE PAINTER they MUST provide insurance documents to us.

Self Cater T&C’s

  1. When booking a Self-Cater exclusive the person organising, serving and preparing the food at the party is RESPONSIBLE for allergens and food hygiene. They will ensure appropriate precautions are taken for the health and safety of the guests you are providing food for. At no time are Scallywags Soft Play responsible for the food brought onto the premises for Self Catering parties.
  2. A non-refundable deposit of £80 is required at the time of booking. The remainder balance can be paid off the day of the party.
  3. The person who books the party and organises it is responsible for making sure that all parents/guardians of those attending are aware of our terms and conditions and our rules of play.
  4. By booking a SELF CATER party you AGREE to set up and clean down after your hire.
  5. At booking a £50 FULLY REFUNDABLE deposit is required. If you do not CLEAN DOWN to an ACCEPTABLE standard you WILL NOT receive the deposit back. If cleaned to an acceptable manner (the payment will be refunded within 48hrs).
  6. Party food for children MUST be ate in the party area – YOU are responsible for ensuring no food/drink is taken in the sports arena or on the equipment.
  7. You must provide your own plates, cups, jugs, napkins, bin bags, cling film/foil.
  8. We can provide squash for you – however this is at an additional cost.
  9. If you bring a Birthday Cake/Cupcakes from a shop/cake maker this MUST comply with UK Food Information Amendment, also known as Natasha’s Law.
  10. 10. If you wish to cut the cake up yourself you can however, this SHOULD only be with a butterknife. We can cut the cake up for you using a sharp knife.
  11. If you book a SELF CATER exclusive the use of our kitchen is NOT permitted.
  12. Food from takeaways/catering companies may be ordered, however, this MUST be done in advance and organised accordingly.
  13. If you book a self-cater you are RESPONSIBLE for the furniture on-site.

Make a Bear Parties

  1. Stock is ordered from our suppliers based upon what is available. We order a variety of stock and CANNOT promise there will be a huge selection per bear.
  2. We are NOT responsible for any damage to the bears – we can replace these for you on the day of the party – and we will report it to our suppliers.

Santa’s Grotto

  1. Tickets are non-refundable and cannot be credited.
  2. Tickets which are purchased online via our booking system are ONLY valid for the date selected.
  3. Grotto bookings can be transferred ONLY ONCE to another date which you wish to move it to.
  4. Full payment is required when making a BOOKING to See Santa.
  5. If your child is ill – we can try our best to move the grotto booking to the next available date for you.


  1. Tickets for events are non-refundable.
  2. If circumstances change and you cannot make the event, the tickets can be transferred over to our next event.
  3. Full payment is required when making a BOOKING for an event.

Kid's Parties


Toddler Time


Food & Drink